Privacy

FeeSaver is run by Village AI Pty Ltd (ABN 42 701 194 274), "we". This page explains what we collect and why, in line with the Australian Privacy Principles.

In short

• Typing your 3 numbers (card sales, fees, number of sales): the numbers stay on your phone. They are not sent to us.
• Snapping a statement (a cropped part, or the whole thing): we read your photo or PDF once, then delete it straight away.
• From a statement we keep only the numbers used for the check: card sales, fees, number of sales, terminal rent and similar amounts. No names, no addresses, no account or card numbers. These numbers are deleted after 7 days, or sooner if you tap "Delete my numbers now".
• Asking us to call you (end of the savings report): only if you tick the box. We keep your number for up to 180 days and call you only about the changes you ticked.

The calculator

The numbers you type into the calculator stay in your browser (saved on your phone so they are there next time). They are not sent to us.

Penny (chat and voice)

When you ask Penny a question, your question, Penny's earlier answers in that chat and your calculator numbers are sent to our AI provider (Anthropic, Claude) to write the answer. If you turn on the voice, the answer text is sent to Microsoft Azure to turn it into speech. If you use the microphone, your phone's own speech service turns your words into text. We do not store Penny chats. We keep a count of questions per day (with a scrambled form of your internet address, not the address itself) to stop overuse.

Statement snap: what happens to your file

• Before you upload, we tell you what happens to the file and you tick a box to agree.
• Crop a part: you pick the part of the photo to send (for example just the fees summary). The rest of the photo never leaves your phone.
• The file (or the cropped part) is sent to our AI provider (Anthropic, Claude) to read the numbers. Anthropic's servers may be outside Australia.
• The file is deleted straight after it is read. If it is never read (for example you close the page), it is deleted automatically within an hour.
• We keep only the numbers used for the check (card sales, card fees, number of sales, your rate, terminal rent, other monthly fees, Amex amounts, surcharges collected). We do not keep the provider's name, the statement period, your name, your business name, addresses, account numbers, BSBs or card numbers.
• Those numbers are deleted after 7 days (an Admin setting). You can tap "Delete my numbers now" at any time.
• Never upload full card numbers. Please cover them. If a card number slips through, our system removes any long run of digits from what it reads, and the file is deleted straight after reading.

Penny's savings check and your report

Your answers to Penny's savings check (how you take payments, and any fees you type in) and your one-page report are worked out and kept on your phone. They are not sent to us.

Asking us to call you

• At the end of your savings report you can leave your number and ask us to call you. The consent box starts unticked. Nothing is stored unless you tick it and press the button.
• We keep: your phone number, your name and business name if you give them, the changes you ticked, your estimated saving, your language, the consent words you agreed to and when, and a referral code if someone referred you.
• We use them only to call you about the changes you ticked. Never for marketing. We don't sell or share them.
• They are deleted after 180 days, or sooner if you email us.

Emailing your report to yourself

• On your report you can ask us to email it to you. The consent box starts unticked. We send one email per request, through our email service Resend.
• We use your address only to send that one email. We don't store it and don't add it to any list.
• Every email says who sent it and has an unsubscribe link. If you unsubscribe, we keep only a one-way scrambled code of your address (not the address itself), so we never email it again.

What providers see

No provider sees your numbers or details. A provider only hears from you if you ask us to call you (and tick that box), or you click through to their website yourself. Links to provider websites carry none of your numbers.

Refer a shop and sharing

• If you ask for a referral link, we keep your name, your phone or email and your code, only to run the referral and send your reward. If no shop you referred signs up, we delete them after 12 months.
• When someone opens your link, the code is kept on their phone. It reaches us only if they ask us to call them.
• "Share your saving" posts from your own phone or Facebook account. We don't see what you post.

Overseas

Our website runs on Cloudflare and our AI providers (Anthropic, Microsoft) may process data outside Australia, for example in the United States.

Cookies

We don't use advertising or tracking cookies. Your browser stores your calculator numbers, your savings check answers and report, your referral code and your language choice on your own device.

Contact and complaints

Email hello@feesaver.com.au to ask what we hold or to make a complaint. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).